Quality improvement inside manufacturing plants has historically revolved around processes. However, manufacturing IT managers are turning to software applications to support quality improvement initiatives. Still, once the target for quality improvement reaches the enterprise or supply chain level, quality needs to be targeted across multiple sites, and the challenge becomes making those quality processes repeatable.

In this expert podcast, industry analyst Simon Jacobson explains what role the IT team plays in quality improvement, what types of software can be used for quality improvement initiatives, how technology can reduce or eliminate error rates and what the best starting point is for a quality improvement initiative.