Taking Relationship Management to a New Level with Microsoft Dynamics CRM - ERP Guide
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Taking Relationship Management to a New Level with Microsoft Dynamics CRM
by Microsoft

In the past, customer relationship management (CRM) projects have often been a point of contention between business and IT. Both groups worked hard to make the projects successful, but the inherent product designs did not make it easy to meet the needs of users, management, and IT. Users need a tool that helps them do their job and gives them complete, accurate, and easy access to customer information while minimizing data entry. Management needs a reliable system that ensures business processes...
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